Refund & Return Policy

Last updated: October 2026

1. Order Cancellation

You may cancel an order by contacting us at doddavishnuvardhan007@gmail.com or +91 9381130961 as soon as possible after placing it. Orders that have already been packed or shipped cannot be cancelled, but may still be eligible for return once delivered - see below.

2. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at doddavishnuvardhan007@gmail.com or +91 9381130961, along with your Order ID and a photo of the item. We will arrange a replacement or a refund, at our discretion, once the issue is verified.

3. Returns

Because most items in our shop are pooja essentials, books, clothing and jewellery replicas intended for personal or ritual use, we generally do not accept returns for a change of mind once an item has been delivered in good condition. Returns are accepted only for damaged, defective or incorrect items as described above.

4. Donations

Donations made through this website are voluntary contributions towards the temple's activities, maintenance and upkeep, and are non-refundable once processed, except where required by law or in the case of a genuine payment error as described below. If you made a donation in error - for example, an incorrect amount or a duplicate payment - please contact us within 7 days of the transaction with your payment reference number, and we will review the matter and arrange a refund where appropriate.

5. Payment Errors & Duplicate Charges

If you believe a payment (for an order or a donation) was made in error - for example, a duplicate charge, an incorrect amount due to a technical issue, or a payment that did not complete but money was deducted from your account - please contact us within 7 days of the transaction with your Order ID or donation reference and payment details (available in your payment confirmation from Razorpay, or your bank/UPI app for direct UPI or bank transfer payments).

6. Refund Processing

Approved refunds for orders or donations are processed back to the original payment method (via Razorpay for card/UPI-through-Razorpay payments, or by bank transfer/UPI for direct payments) and typically reflect as per Razorpay's and your bank's standard processing timelines, usually within 5-10 business days.

7. Contact

For any order, donation or payment-related concern, reach out to us at doddavishnuvardhan007@gmail.com or via the Contact page.